SHOPPING INFORMATION
The following process is utilized when you order something from our online store.
The customer selects a product and quantity. Then the customer is taken to the order page where they can select size and color options for the order. The customer clicks “Checkout” and is taken to the payment page. After the remaining information is completed on the payment page, the order is placed and the transaction is completed.
The delivery is free for all purchases made from our online store. Regular delivery takes place by the fastest shipping method available in your locality and is usually completed within 7 -12 days of purchase. Note: Sale items may take 4 – 6 weeks to reach you.
If you are not satisfied with your purchase for any reason, we offer a 30-day money-back guarantee. You can return it within 30 days of receiving the order. Also, we offer free returns and exchanges for all eligible items. You can return or exchange a new, unused and unworn item during that timeframe after receiving it. We will issue you a refund. Please contact our support center for order cancellations, returns, and refunds. We will be glad to help you.
It is easy and fast! You just need to go to our online store and select your favorite item from the cart or wishlist. After the selected item is added to the cart, fill in your shipping and payment information and proceed to checkout. We accept multiple payment methods i.e., PayPal, MasterCard, Visa, American Express, or UnionPay.
Yes, you can track your order by clicking the tracking number in the URL of your e-mail. Please check the mail we sent you after your order is successfully processed and ready for shipping. You can also log into your account to check the order status.
PAYMENT INFORMATION
Yes! We provide 100% safe transactions. We value our customers’ privacy at all costs and our online payment processing systems are completely secure for all customers worldwide. Your credit card information is never shared or sold to any third parties.
During the order processing time, we can change the size of the products for you. The change of size will be processed within 3 – 7 days after you pay for the order. If you would like to make changes to your order, simply contact us using our email form.
For now, we only accept advance payments via PayPal, bank transfer, and credit card options. Customers must make full payments before the order is shipped.
If you are not at home to receive the order, the courier company will leave it at your doorstep if asked. If you wish to arrange for someone else to pick up your order, please let your courier know in advance. If you are away from home, you can choose the ‘pick-up’ option to receive your parcel from the courier company’s office or warehouse. You can also arrange for a neighbor, friend, or family member to pick up the order on your behalf.
For any reason, if your delivery driver could not locate you, the order may be delayed. In this case, the courier company will contact you as soon as possible to reschedule a new delivery time or ask for a precise location for delivery. Normally, delivery companies hold untraceable orders for 3 – 5 business days before they are returned to the shipper. If your order is returned to us for any specific reason, we will be liable to refund you or arrange for redelivery.
